We promise to provide every service with a smile and to your highest level of satisfaction.
1. Delivery Times
We do our best to get your real-food out to you as soon as possible. Given our relationship with small, local producers, processing time can take about 2-3 days, after which shipping depends on the final destination.
The order confirmation emailed to you at the time of purchase should specify an estimated date of arrival based on the shipping address. In general we observe about:
1-3 business days for shipments to Italy
3-5 business days for shipments to the EU
5-7 business days for shipments to the US & Canada
5-10 business days for shipments to Central & Latin America
5-10 business days for shipments to Oceania
5-10 business days for shipments to Asia
2. Delivery Costs
Shipping costs depend on the weight of the package and the shipping address. Estimated shipping costs for a 5 kg package are about:
12.5 Euro within Italy
33 Euro within the EU
45 Euro within the US & Canada
63 Euro within Central & Latin America
63 Euro within Oceania
58 Euro within Asia
While not related to shipping charges, we want you to know that every country has its own import and export regulations. Asphodel will honor the laws of your country and thus charge duty tax if/when required.
3. Return Policy
While we hope you love the flavor, benefits, and quality of our products as much as we do, we also understand that things happen. As such, unsatisfied customers can make an exchange or return request for unwanted, unopened items, in their original packaging and condition, but writing to asphodel@pec.it with the subject line: “Return Request”.
In accordance with consumer rights, all exchanges or returns must be shipped within 14 days of their arrival date. Goods must also be returned unopened, unused, in original condition. All items must be returned with all of the tickets, wrapping, packaging, and labels with which they were received, all of which must be absent of wear, abrasion, scratching, or deformation.
Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly from asphodel.it.
4. Refund Policy
In case of refund accepted by Asphodel, the method of refund will be on the same form of payment used, store credit, or any other method used during the payment process.
